Terms of Service

1 · Acceptance of terms

By accessing, browsing, registering for, or using TWILOX (https://www.twilox.com), including any purchased single-case dossier or Operative subscription, you (“User”) agree to be bound by these Terms of Service, the Privacy Policy, and the Acceptable Use Policy (together, the “Agreement”). If you do not agree to every provision of the Agreement, you must not use the service. Use of the service constitutes acceptance.

2 · User responsibility & legal basis

TWILOX is a research tool. The User is solely responsible for the lawfulness of every query they submit. By submitting a query, the User warrants and represents that they have a valid legal basis under all applicable laws (including the jurisdiction in which the User resides and the jurisdiction in which the data subject resides) for that query — for example, informed consent of the data subject, a court order, a journalistic public-interest investigation, statutory due-diligence (KYC / AML / fraud prevention), legitimate interest properly balanced under Article 6(1)(f) GDPR, or another lawful basis recognised by applicable law.

Agentix Global Services LLC does not verify the User’s legal basis. The User accepts full responsibility — civil, regulatory, and criminal — for any query that violates the rights of any data subject or any applicable anti-stalking, anti-harassment, consumer-protection, or data-protection law.

3 · Acceptable use

The User agrees to use TWILOX only in accordance with the Acceptable Use Policy, which is incorporated by reference. Prohibited conduct includes (without limitation) stalking, harassment, doxxing, illegal surveillance, threats, identity theft, fraud, defeating access controls on third-party services, violating GDPR / CCPA / other data-subject rights, reselling reports as a managed service, scraping or reverse-engineering the platform, circumventing the paywall, and public sharing of dossier URLs. Violation of the Acceptable Use Policy is a material breach of this Agreement.

4 · No professional advice

Dossiers produced by TWILOX are research products aggregating publicly available information. They are not legal advice, medical advice, financial advice, investigative advice, psychiatric advice, or advice of any other regulated profession. The User must consult appropriately licensed and qualified professionals before relying on a dossier for any decision with legal, financial, employment, housing, medical, or safety consequences.

5 · Accuracy disclaimer

TWILOX aggregates third-party public-source data. Public sources may be inaccurate, incomplete, stale, satirical, impersonating, mistaken, malicious, or outright false. Agentix Global Services LLC makes no warranty of accuracy, completeness, timeliness, identity-matching correctness, freedom from error, or fitness of any finding for any particular purpose. Findings reflect what the public web indexes at the moment of query and are subject to change without notice. The User is solely responsible for independent verification of any finding before acting on it.

6 · AS-IS · no warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, ALL DOSSIERS, FINDINGS, AND ALL RELATED OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND — WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE — INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, COMPLETENESS, OR QUIET ENJOYMENT. Agentix Global Services LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply to the maximum extent permitted by law.

7 · Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Agentix Global Services LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR REPUTATIONAL HARM — ARISING OUT OF OR RELATED TO THE SERVICE, ANY DOSSIER, ANY FINDING, OR THIS AGREEMENT, EVEN IF Agentix Global Services LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, Agentix Global Services LLC’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT — REGARDLESS OF THE FORM OF ACTION (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) — SHALL NOT EXCEED THE GREATER OF (a) ONE HUNDRED U.S. DOLLARS ($100 USD) OR (b) THE TOTAL AMOUNT THE USER ACTUALLY PAID TO Agentix Global Services LLC IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. The parties acknowledge that this allocation of risk is an essential element of the bargain between them and that the fees would be materially higher without it. Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, liability is limited to the maximum extent permitted by law.

8 · Indemnification by user

The User agrees to indemnify, defend, and hold harmless Agentix Global Services LLC, its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any and all third-party claims, demands, actions, investigations, losses, liabilities, damages, judgments, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to:

• any query the User submits to the service;
• any use, disclosure, publication, retention, or onward processing of any dossier or finding by the User;
• the User’s violation of this Agreement, including the Acceptable Use Policy;
• the User’s violation of any law, regulation, contract, or third-party right — including any data-subject right under GDPR, UK GDPR, CCPA, CPRA, LGPD, PIPEDA, or any analogous data-protection law;
• any misrepresentation by the User of their legal basis for a query;
• any claim that the User’s use of a dossier constituted defamation, invasion of privacy, intentional infliction of emotional distress, harassment, stalking, or any other tort or crime.

Agentix Global Services LLC reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by the User, in which case the User agrees to cooperate with Agentix Global Services LLC’s defence of such claim. The User will not settle any claim affecting Agentix Global Services LLC without prior written consent.

10 · Subscription terms (Operative)

• Auto-renewal: Operative subscriptions automatically renew at the end of each billing period at the then-current rate. The User authorises Agentix Global Services LLC (via Stripe) to charge the User’s payment method on each renewal date until the User cancels.
• Cancellation: The User may cancel at any time from the Stripe customer portal. Cancellation takes effect at the end of the then-current billing period; the User retains access until that date.
• No pro-rata refunds: Mid-period cancellation does not result in any refund for the unused portion of the period, consistent with Section 9 above.
• Price changes: Agentix Global Services LLC may modify subscription pricing on at least thirty (30) days’ advance notice by in-app banner and email to the address on file. Continued subscription after the effective date constitutes acceptance; otherwise the User must cancel before the effective date.
• Failed payments: If a renewal payment fails, the subscription is suspended; access resumes when payment is successfully captured. Repeated failures may result in termination.
• Per-case purchases: Single-case dossier purchases are one-time charges, not subscriptions, and are governed by Section 9.

11 · Binding arbitration · waiver of jury trial

PLEASE READ CAREFULLY — THIS SECTION AFFECTS YOUR LEGAL RIGHTS. The User and Agentix Global Services LLCagree that any dispute, claim, or controversy arising out of or relating to this Agreement or the service (a “Dispute”) — whether sounding in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before, during, or after the termination of this Agreement — shall be resolved exclusively by final and binding individual arbitration administered by JAMS pursuant to the JAMS Comprehensive Arbitration Rules and Procedures then in effect, except as modified herein.

The seat and legal place of the arbitration shall be Wilmington, Delaware, USA [TBD — to be confirmed against operator’s registered place of business]. The arbitration shall be conducted in English by a single arbitrator. The arbitrator’s award shall be final and binding, and judgment thereon may be entered in any court of competent jurisdiction. The User and Agentix Global Services LLCexpressly waive any right to a trial by jury.

Notwithstanding the foregoing, either party may bring an individual action in small-claims court for disputes within that court’s jurisdiction, and either party may seek injunctive relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual-property rights or the Acceptable Use Policy.

30-day right to opt out: The User may opt out of this arbitration clause by sending written notice to legal@twilox.com within thirty (30) days of first accepting these Terms, stating the User’s full name, account email, and an unambiguous statement of intent to opt out. Opt-out does not affect any other provision of this Agreement.

12 · Class-action waiver

THE USER AND Agentix Global Services LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If a court or arbitrator decides that any portion of this Class-Action Waiver is unenforceable with respect to any claim or remedy sought, that claim or remedy (and only that claim or remedy) shall be severed and brought in a court of competent jurisdiction, with all other claims proceeding in arbitration on an individual basis.

13 · Governing law

This Agreement is governed by, and shall be construed in accordance with, the laws of the State of Delaware, USA [TBD — to be confirmed against operator’s registered place of business], without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14 · Severability

If any provision of this Agreement is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be enforced to the maximum extent permitted, and the remaining provisions of this Agreement shall continue in full force and effect. The parties expressly intend that the limitations of liability, indemnification, no-refund, arbitration, and class-action-waiver provisions of this Agreement be enforced to the maximum extent permitted by law.

15 · Modifications

Agentix Global Services LLCmay modify this Agreement at any time. The “Last updated” date at the top of this page will be revised, and any modification takes effect immediately upon posting unless otherwise stated. For material changes (changes that materially reduce User rights, increase User obligations, raise fees, or alter the arbitration / refund / liability terms), Agentix Global Services LLCwill provide notice via in-app banner and email to subscribers at least 30 days before the effective date. Continued use of the service after the effective date constitutes acceptance of the modified Agreement. If the User does not agree to the modification, the User’s sole remedy is to stop using the service and (for Operative subscribers) cancel before the effective date.

16 · DMCA agent designation

Notices of alleged copyright infringement on TWILOX under the U.S. Digital Millennium Copyright Act, 17 U.S.C. § 512, should be sent to Agentix Global Services LLC’s designated DMCA agent:

Notices must include all elements required by 17 U.S.C. § 512(c)(3). Misrepresentations in a DMCA notice may subject the notifier to liability under § 512(f). Counter-notices may be sent to the same address.

17 · Contact

Operator: Agentix Global Services LLC. Legal notices and questions about this Agreement may be sent to legal@twilox.com or via the contact form. Privacy enquiries: privacy@twilox.com. Abuse reports: abuse@twilox.com.